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1. #HOW TO WIPE WD MY PASSPORT FORGOT PASSWORD HOW TO#
2. #HOW TO WIPE WD MY PASSPORT FORGOT PASSWORD MANUAL#

I also found using an iPad instead of an iPhone made setting up easier. No need to connect MPW to your computer until you have confirmed the My Cloud app works to access these media files.īe sure you are away from other electronic devices while setting up – move far enough away with phone and MPW before doing restore and then set up. There are Sample Media files you can play from the MPW to your phone.

#HOW TO WIPE WD MY PASSPORT FORGOT PASSWORD MANUAL#

If you don’t have the full user manual to refer to, first download it from WD Support and refer it for set up procedures. Once restored you can set it up like it was brand new again. Make SURE unit is ON before restoring to defaults. The drive is not touched with this restore. Wait till both lights are solid (Fully Booted)Ģ.Hold both buttons in for 10 seconds (or until the device reboots)ģ.When it boots up it will be in a fresh state, with the exception of the drive.

MPW can not be connected to a computer, and it needs to be fully charged. Important – the MPW must be ON when you do the restore or you will cause major problems that are hard to recover from. Follow these instructions carefully, and your MPW must be ON and fully booted before proceeding. It will clear any passwords, and afterward your MPW will be like it was out of the box, and you need to set it up again, enter the password, etc, and be sure you remember the password. I suggest you return MPW to factory defaults.

#HOW TO WIPE WD MY PASSPORT FORGOT PASSWORD HOW TO#

Here is my earlier post about how to restore MPW:

Here is the latest one I posted a few weeks ago. This has been explained numerous times in this forum in messages here. You need to reset to factory defaults and set up the MPW all over again from scratch.